Custom Orders Process
Use this form to initiate a custom order from Adirondack Iron.
When ordering custom orders, keep in mind that these products are hand made with the help of machinery. Some items may take longer than others, but we will accurately communicate the time until delivery and and delays along the way. We ask, that you provide us with any additional requests for information or necessary customer inputs be carried out promptly to ensure on-time delivery.
All custom orders placed on the site may be returned if damaged or incorrectly manufactured. However, because each order is custom tailored to the customer we cannot refund initial payments for custom orders. If you wish to cancel an order, it may be done so at any time and charges incurred will be assessed and an appropriate refund will be given.
The Custom Order Process
- Initiate – You will initiate the process by either placing a down payment on our website or contacting us directly for your order. If payment is made on website, you will be contacted within 24 hours via email and/or phone. Depending on the complexity of the order, we will first initiate contact through email and then follow up with a phone call if necessary. Any designs may be attached to an email and sent us at custom [at] adirondackiron [dot] com.
- Design – This is where the talent begins but does not end. Our design team will take into account all information submitted by the customer and any feedback given by the initial consultation through phone and email. Our design staff is diverse in background and can give you several different artistic perspectives.
- Exchange – We exchange initial designs and gain your input for any changes. We will limit changes to three cycle exchanges. Meaning we will submit at most three design changes. Usually, we get it right on the first attempt and skip right to Step 5. In the case we don’t get it right we will re-submit the design based on your input. If you would require more than three design changes we will re-quote the custom product.
- Finalize – We finalize the design with all stakeholders. Our design is faxed or emailed to you for approval. This may only be the requested design or the actual product drawn in CAD.
- Manufacture – This is where the magic is done. Our products are 100% American made in New York state by domestic labor who have lived in our community their entire lives. We believe our small contribution to the community will survive the new era of globalization through innovations.
- Deliver – We ship all of our product UPS ground with the option for shipping upgrades if you need the item fast. We have the full range of UPS services at our disposal. If requested we will give you shipping estimates.
That’s all for now. This is just a summary. Please feel free to talk to us about your project or fill out this form to get started.
